7:30 am Chair’s Welcome

  • Scott West VP Quality Management, Granite Construction

Defining & Operationalizing Quality Excellence

8:00 am Case Study: Restoring the United States Air Force Academy Chapel Through Extensive Quality Process Planning

  • Marty Rickett Senior Project Manager, JE Dunn Construction Company
  • Alex Delimont Senior Project Manager, JE Dunn Construction Company
  • Brett Granier Quality Manager, JE Dunn Construction Company
  • Parker Burns Senior Project Engineer, JE Dunn Construction Company

Synopsis

  • Mapping out the unique project Quality processes necessary to restore a national treasure: How did the team come together to communicate and align expectations for Quality at every stage of the project?
  • Discussing how multiple, specialized partners collaborated to ensure a high-quality workflow, providing a protected and watertight building
  • Revealing how the team worked with the client to align expectations and establish accountability and transparency in documenting success

8:40 am Panel: Defining & Operationalizing Quality Excellence Through the Lens of Different Stakeholders

  • Curtis Hartog Executive Director, Capital Planning, Construction & Maintenance, Minneapolis Public Schools
  • Chris Hauska National Director, Quality Assurance, Gables Residential
  • Mike Clippinger VP & National Quality Manager, JE Dunn Construction Company
  • David Mata Director of Quality, Casey Industrial & MasTec Power Corp

Synopsis

  • Discussing what Quality means for each stakeholder and how that translates into a Quality Management System: What are the actions that each stakeholder considers critical to meet their Quality goals?
  • Evaluating how we can better operationalize Quality into distinct tasks and metrics that align the needs of all stakeholders and create a more coherent Quality Management System
  • Assessing how the Quality standard for each partner can be better established and supported by contract, specification and bid documents to minimize litigation issues for Quality failures
  • Determining the Quality factors that will differ from project to project and how we can ensure these are addressed with each team to minimize issues

9:40 am Morning Refreshments & Speed Networking

TRACK 1: Introducing Quality to the Field

10:15 am Securing Buy-in From Every Member of Your Crew to Keep Quality Front of Mind

Synopsis

  • Mapping out the 4 Ws (Who, What, When and Why) of Quality to make the process clear, simple and engaging for our Operations teams
  • Evaluating the most effective actions you can take to engage and promote Quality ownership with every member of the crew
  • Making Quality a collaborative process: How can you map out the Quality Management plan with crews to ensure full understanding, buy-in to their role in the Quality process, and refine execution plans to be more manageable onsite?

11:00 am Overcoming Resistance to Successfully Introduce & Integrate New Quality Initiatives in the Field

Synopsis

  • Building your strategy to ‘sell’ the why behind your Quality initiative to different internal stakeholders and minimize resistance
  • Working with nay-sayers rather than enforcing adoption to truly change their mindset, behaviors, and ultimately increase adoption of Quality practices
  • Evaluating the success of the new protocol with our teams to identify improvements and scale the initiative across the company
  • Sharing experiences of introducing new initiatives within different organizations, the hurdles faced, and successful tactics to move your Quality agenda forward

11:45 am Panel: Enhancing Checklists to Improve Proactive Quality Management & Education

  • Matt Biehl Building Director of Quality Control, Kinsley Construction
  • Jonathan Giovanni Regional Quality Assurance Director, MWH Constructors

Synopsis

  • Debating the value of checklists: What works and what are the common issues with checklists?
  • Benchmarking the most important items to be placing on checklists that commonly cause issues for our teams
  • Discussing ways that the paper checklist can be enhanced to provide clarity and even education to non-Quality specialists
  • From checklist to register: How can checklists become a proactive risk management tool for our teams?

TRACK 2: Establishing Your Company’s Quality Culture

10:15 am Proving the Cost of Quality to Drive Corporate Buy-In to the Value of Your Department

Synopsis

  • Outlining the value of the Quality function in a way that resonates with company executives: How do we know what they expect of our teams and the return on investment we need to demonstrate?
  • Identifying the metrics that matter to executives to reinforce the value of your Quality program: How do we build reports that clearly reflect the impact of Quality on the bottom line?
  • Improving the integration of Quality into the wider functioning of your organization to make your team indispensable

11:00 am Panel: Keeping Quality Front of Mind in a Remote World

Synopsis

  • Reviewing the impact of remote Quality Management on project teams and the ability to reinforce Quality culturally
  • Discussing ways to ensure Quality remains front of mind and a support to field teams, even when dedicated personnel are not on the jobsite
  • Underlining the value of having more structured remote meetings, and how these meetings can be run more productively to integrate Quality into the conversation

11:45 am Exploring How to Better Align Safety & Quality to Enhance Integration Into the Day-to-Day Functioning of Your Organization

  • Brian Tiehen Senior Quality Manager, BL Harbert International

Synopsis

  • Highlighting the impact of Quality on preventing safety incidents and how this can be used to culturally reinforce the value of Quality programs
  • Harnessing established safety practices and metrics to support Quality data collection and execution on the
    jobsite
  • Reviewing the rise in importance of safety in recent years and the lessons that can be learned to accelerate the cultural acceptance of Quality
  • Exploring how the increased focus on safety in the past 18 months can be used to elevate Quality in the conversation

TRACK 3: The Client’s Perspective

10:15 am Panel: Understanding the Value & Pitfalls of Design & Construction Quality Programs to Drive Client Goals

  • Brendan Dillon Digital Facilities & Infrastructure Manager, Denver International Airport
  • Jeff Taylor QA/QC Director, Harwood International

Synopsis

  • Defining ‘Owners Expectations’ when it comes to Quality: What does this truly mean for us and how do we operationalize this with our teams?
  • Reviewing the most effective practices that clients believe designers and contractors can implement to ensure Quality Excellence
  • Highlighting the main Quality issues that commonly occur on projects that designers and contractors need to prevent to deliver higher quality services

11:00 am The Client’s Perspective: Developing Standards & Processes to Take the Lead on Quality With All Partners

  • Joe Porostosky Director, Facilities Information & Technology, Ohio State University

Synopsis

  • Highlighting the role of clear and comprehensive standards for design and construction to effectively communicate expectations and ensure that partners understand these from day one
  • Understanding the impact of selecting partners on proven excellence in Quality and service delivery, and how we ensure that our contracting parties also meet those standards
  • Establishing effective channels of communication with partners to ensure transparency and clarity over the expectations and performance of Quality at every stage of the project

11:45 am Building a Quality Program for Construction in a Highly Regulated, Global Industry

Synopsis

  •  Overviewing the Semiconductor construction industry and why Quality is so important to us as clients
  • Mapping out our QA Program, requirements and the key Quality indicators used to analyze project success
  • Highlighting some of the common pain points for Quality on our projects and the key changes that need to happen on projects to prevent such issues

12:30 pm
Lunch Break

Quality Reporting & Analysis

1:30 pm Overcoming Shame: Driving Accountability for Reporting Quality Incidents

Synopsis

  • Mapping out our 5 year journey to engender a culture of transparency and acceptance of quality issues
  • Leveraging a collective vision to overcome personal shame as we get our people to own their incidents
  • Focus on honest, timely, consistent, and tangible data that create sharable lessons
  • Collating and reporting incident data in a meaningful way for field teams to influence change and reinforce the importance of Quality

2:15 pm Your Guide to Implementing Root Cause Analysis to Turn Mistakes Into Continuous Improvement Opportunities

Synopsis

  • Understanding the process of Root Cause Analysis (RCA) and how this can empower crews to prevent issues from occurring in the future
  • Walking through the process of taking a nonconformance issue and performing RCA with your team to identify the appropriate corrective measures
  • Highlighting how the results of this exercise can be shared across teams to prevent the same issue happening again on future projects
  • Identifying trends in non-conformance issues to inform areas of improvement and evolution of best practices for the program

Defining the Quality Job Description

1:30 pm Panel: Evaluating the Skillset Required for Quality Personnel

  • Mike Clippinger VP & National Quality Manager, JE Dunn Construction Company
  • Paul Edwards Director of Corporate Quality, Stacy and Witbeck Inc.
  • Tom Boissy Quality Support Manager, Power Construction

Synopsis

  • What are the qualities that to look for in a good Quality leader of any position vs. the skills to develop in-house?
  • Translating desirable skills and attributes into the hiring process: What are the relevant experiences, qualifications, and questions to ask to determine if someone is the right fit for your role?
  • Evaluating the differences in mindset and skillset required for short-term vs long-term hires
  • Considering where to look for the best Design and Construction Quality personnel: In-house, from other similar firms, short-term hires, or cross-industry?

2:15 pm Breakouts: Developing the Quality Career Path in Design & Construction

Synopsis

  • Benchmarking how different teams currently structure their departments to define the different roles and levels in Quality Management, and how the core skillset is defined for each one
  • Discussing the different pathways into Quality in Design and Construction and how we can make this move more visible and appealing to new recruits
  • Creating a coherent path of progression within the profession: How do the core skills and attributes progress as someone advances through their career?

Quality in Design

1:30 pm What Is Quality in Design & What Does That Mean for the Future of A/E Firms?

  • Jeanette Shaw Director of QA/QC & Sustainability, Powers Brown Architecture

Synopsis

  • Exploring why Quality in design is a necessity, not an option: What industry trends have led to an increased need for a quality focus
  • Benchmarking the standard of care expected by A/E firms when it comes to Quality, and how that differs across different market types
  • Discussing the most effective metrics to track for Quality in design and monitor the success of your program
  • Assessing the future of design in the AEC industry, and how the evolution of contracting and stakeholder integration may impact the way Quality is handled in the design phase

2:15 pm Panel: Establishing an Effective Program to Mentor Younger Architects & Increase Consistency of Quality in Designs

  • Harvey Schwager Technical Director of Architecture, OHM Advisors
  • Steve Etelamaki Senior Construction Administrator, QA + Specifications Manager, Plunkett Raysich Architects

Synopsis

  • Analyzing the common gaps in the skillset of less experienced A/E professionals when it comes to constructability and effective development of construction documents
  • Benchmarking best practices for improving constructability knowledge company-wide: How can we develop training programs, mentoring and technical guidance to make technical information easily accessible?
  • Encouraging design professionals to forge stronger relationships with construction partners to strengthen Quality in design

3:00 pm
Afternoon Refreshments

Quality Mobilization

3:30 pm Scaling Down Quality Programs for Any Scope of Work

  • Ted Boyce Director of Quality, Training and Organizational Development, Hathaway Dinwiddie

Synopsis

  • Establishing the fundamental cornerstones of a Quality Management System (QMS) that should be implemented with or without a dedicated Quality resource
  • Creating the tools, structure and documentation to integrate with other functions and make Quality manageable for any project
  • Getting buy-in for and understanding of foundational Quality Management requirements
  • Exploring how this adaptation can influence the development of Trade partner Quality plans and
    support less experienced project partners

4:15 pm Running Pre-Mobilization Meetings With All Parties to Ensure First Time Quality

  • Matt Biehl Building Director of Quality Control, Kinsley Construction

Synopsis

  • Outlining the structure of an effective pre-mobilization meeting: Who leads the conversation, what are the touch points, and how do you ensure everyone walks away with clarity over their role in issue prevention?
  • Establishing a timeline of Quality checks and inspections to ensure issues are caught before it is too late
  • Determining the different technical documentation and skills that need to be reviewed with each specialist contractor to align with the scope of work
  • Reviewing how these meetings can be run productively with a hybrid workforce

5:00 pm Panel: Benchmarking the Most Effective Approaches to Proactively Manage Quality in the Field

Synopsis

  • Sharing the most effective proactive Quality Management practices we have discovered and how this has truly helped us prevent Quality issues from occurring
  • Understanding how this has translated into leading indicators and helped identify further areas for improvement
  • Pinpointing the areas of Quality that are still most commonly reactionary and discussing the potential preventative actions we could take to improve results

Building Best Practices for Your Quality Program

3:30 pm Panel: Discussing How Quality Leaders Can Maximize Resource on Projects Despite a Small Quality Team

  • Brian Tiehen Senior Quality Manager, BL Harbert International
  • Trey Griffith Director of Quality, Gray Construction
  • Andrew Gibson Director of Field Operations , Provident General Contractors

Synopsis

  • Determining the assessment criteria for projects to have a clear framework for Quality resourcing company-wide: At what point do we know we need to scale-up and how does that impact the bidding process?
  • Establishing company standards to define the ‘flex’ we are able to build in for different size projects and how this aligns with the Quality program adopted by that team
  • Discussing the most effective personnel to be accountable for Quality on the jobsite when there is no dedicated Quality personnel assigned

4:15 pm Exploring Best Practices to Scale Your Quality Department & Program in a Growing Organization

  • Adam Makino Director of Quality Assurance, EllisDon Corporation

Synopsis

  • Overviewing the challenges of leading Quality in the rapid growth phase of an organization: How can you best manage the expectations of management for incremental change over a reasonable timeline?
  • Highlighting the ways that organizational structure must evolve to meet the new requirements of Quality: How can you more effectively break down your department and leadership?
  • Exploring the expanded role and scope of Quality within a growing organization: Where are the challenges and what are the opportunities?

5:00 pm Uncovering Success Stories to Inform Best Practices: How Can You Better Manage Risk During Construction?

  • Peter Ukstins Construction Risk Engineering, Subcontractor Default Insurance, AXA XL
  • Russell Klapperich Construction Risk Engineering, Subcontractor Default Insurance, AXA XL

Synopsis

  • Engaging with your Insurance Company using metrics to support your Quality program
  • Sharing situations where risk was managed and the resulting impact reduced or eliminated the perceived risk
  • Using lessons learned to inform future projects and achieve successful results

Bridging the Gap From Design to Construction

3:30 pm Case Study: Developing a Program for EPC or Design-Build Projects That Ensures Quality From Design Through Construction to Commissioning

Synopsis

  • Fostering the right culture of trust to effectively collaborate with design partners more closely in design development
  • Reviewing how roles and responsibilities break down under a design-build contract: Who are the right people to be involved up front and how do we ensure Quality Assurance of design documentation?
  • Ensuring coherency of Quality Management Plans from the design phase through construction to commissioning to provide a clear and consistent service to the client
  • Understanding what can be done when things do not go to plan to bring the entire team back onto the same page with minimal finger pointing and better manage concurrent design development with construction

4:15 pm Breakouts: Establishing Best-In-Class Practices for Constructability Reviews

Synopsis

  • Underlining the value of constructability reviews and the end goals to determine success and get the entire team bought into the process
  • Walking through the process of conducting an effective constructability review: Who participates in the discussion and how should the session run?
  • Determining what to look for in a reliable, buildable set of drawings for even the most technical aspects of the design
  • Reviewing the tools and technologies that can support constructability reviews

5:00 pm Case Study: Building an Effective System for Sharing Lessons Learned & Implementing Best Practices Company-Wide

  • Carol Post Chief Quality Assurance Officer, Thornton Tomasetti

Synopsis

  • Mapping out our journey over the last three years to centralize lessons learned and system improvements to inform future projects
  • Building a database of knowledge that is easily accessible for all staff to effectively share best practices: How have we maintained the quality and consistency of information being inputted?
  • Encouraging greater adoption of best practices and provide greater consistency in high-quality project delivery across all regions by developing a knowledge sharing culture, including Communities of Practice

5:40 pm
End of Day One