All Timings Listed as follows: EST | PST


10.00 | 7.00 – Morning Networking Session


Explore our platform and familiarize yourself with all of the networking opportunities running over the coming days:

  • Discover the attendee list and pinpoint who you want to connect with in the coming days
  • Take a look at our virtual exhibition and find out more about our event sponsors and the potential for their solutions to help you
    advance your program
  • Join our morning coffee breakout sessions and have chat with other delegates and speakers to benchmark what you want to get out of
    the coming days

10.30 | 7.30 – Chair’s Welcome

Main Stage
Creating Your Benchmark for Quality Excellence

10.40 | 7.40 – Establishing a Common Language & Approach to Quality Company-Wide to Redefine Our Standard for Excellence


  • Defining our common Quality language to align understanding across the organization, from top to bottom
  • Quality Transitioning: How do you take the company from Quality Group Ownership to Project Team Ownership?
  • Building and sustaining positive relationships with other stakeholders to sustain a coherent Quality approach
  • Making Quality Matter: Developing, communicating, and kicking the tires with Quality concepts, tools and metrics to maximize impact
    company wide

11.50 | 8.50 – Virtual Speed Networking & Break


Recreate the experience of randomly meeting new people in the queue for a coffee or lunch line with our Virtual Speed Networking! Grab a quick cup of coffee from the comfort of your own kitchen and jump straight into the session to connect with peers and exchange digital business cards – it’s as easy as that!

12.30 | 9.30 – Panel: Assessing the Impact of Covid-19 on Quality & How We Can Harness These Changes to Move the Needle With Quality Execution

  • Mike Raftery VP & Director of Risk Management, Turner Construction
  • Emily Wilson Senior Quality Consultant, Pacific Northwest National Laboratory
  • Mark Drzewiecki Regional Quality Manager , Mortenson


  • Discussing the cultural changes occurring as projects, companies, and the economy look to recover, and how this may boost buy-in to Quality Control protocols
  • Exploring how Quality teams can best manage resource and re-hire as construction demand ramps up: What are the most effective methods to up-skill workers quickly, without previous formal ‘Quality’ training?
  • Combatting supply-chain issues and maintaining Supplier Quality when the potential pool of manufacturers is limited and we need to source alternative materials
  • Futureproofing: How can teams take lessons learned from the situation in 2020 to bring a new way of thinking and actioning Quality, and proactively plan for potential future crises?

1.00 | 10.00 – Speed Learning: Taking Lessons Learned When a Project Went Wrong to Prevent Future Challenges

These mini breakouts will give you the chance to lift-the-lid on some high profile Quality issues that have occurred for each speaker and understand how lessons learned can positively impact Quality Programs industry-wide. You will hear from a series of Quality leaders as they discuss in small groups what happened on their project and where Quality went wrong, how they identified the source of their Quality failings, the steps that were taken to rectify these issues, and the provisions that have subsequently been built into their Quality Program to stop other projects potentially falling subject to the same issues.

This is your opportunity to ask questions or spit ball further improvements with your peers in a more interactive group, and will be sure to give you the actionable insights you need to ensure your team don’t make the same mistake!



Storefront Failure: Quality Control With Second-Tier Installers


Jeff Cumpston
Corporate Quality Director



Quality Excellence at All Levels of Your Infrastructure Project


Dennis Murphy
Quality Program Manager
Kiewit Infrastructure



Ensuring Quality is Budgeted & Effectively Resources From Day One


Ken McMillan
Director of Quality Assurance

Acquiring Operational Feedback from Teams on Critical Quality Issues & Effectively Translating This into Organizational Learning

Paula Bodine
Director of Quality Assurance

1.40 | 10.40 – Chair’s Thanks & Morning Summary

  • Scott West VP Quality Management, Granite Construction

1.50 | 10.50 – Break & Refresh

Track 1
Track 2
Track 3
Track 1

Track 1: Optimizing Quality Execution in the Field
Defining Expectations for First Time Quality


2.30 | 11.30 - Sharing Lessons Learned: Exploring How Effective Pre-Qualification Practices Can Procure Quality Partners

  • Underlining the value of building a Quality risk-assessment into the partner selection process
  • Developing a series of questions and activities to best understand the approach of a potential project partner to Quality Management and determine how effective execution of their program is
  • Understanding what is reasonable to ask firms to provide with the current variability of formal Quality adoption
  • Harnessing insights from pre-bid meetings to better align your Quality Program to their strengths and improve the allocation of responsibilities on the project

Tom Boissy, Quality Support Manage, Power Construction


3.00 | 12.00 - Improving Buy-In to Quality Initiatives to Ensure Ownership of First Time Quality on the Jobsite

  • Defining the anatomy of a General Contractor Quality Program and how it could benefit the Owner, Architect/Designer, Project Teams, and tradesman
  • Highlighting the value of engaging architects in job site walkthroughs and lessons learned to reinforce the importance of Quality and create common rhetoric to define what ‘good’ looks like
  • Develop ways to influence team culture to value First Time Quality positively and create a common rhetoric to define what ‘good’ looks like
  • Apply the best practices learned to maintain focus on good Quality throughout the design and construction process

Corey Zussman, Director of Quality Management, Pepper Construction Company


3.30 | 12.30 - Building Project Quality Plans With Field Leadership to Ensure Teams Meet Client Expectations

  • Assessing the optimal time to engage field leadership to devise the plan and drive engagement through their team
  • Underlining what to look for in project specifications and contracts with field leadership to ensure everything is accounted for in the plan, from resourcing through detail of how code requirements will be met
  • Working with Superintendents to ensure Quality is best resourced and responsibilities are most efficiently divided on site
  • Finding the balance between manageable and comprehensive: What are the non-negotiables that must be planned for and signal the team are ready to go to work?

Jeff Cumpston, Corporate Quality Director, Nabholz


Track 2
Track 3

4.00 | 1.00 – Networking Break & Refresh


During this break you will be able to set up individual meetings with other conference attendees to further expand your network.

Track 1

Hitting the Play Button & Getting Results From the Quality Plan


4.30 | 1.30 - Improving Jobsite Kick-Off Meetings & Team Mobilization to Provide the Crew With the Skills They Need to Achieve Quality Excellence

  • Driving accountability with engineering and business development to include all items promised to the client in project documentation to hand-off to field teams
  • Assessing what needs to be included in the field kick-off meeting vs project documentation to ensure the crew have a comprehensive understanding of project aims and requirements: How can mode of delivery improve team understanding?
  • Ensuring the team have the right training of core skills to be able to complete tasks according to Quality expectations, without relying on ‘the way they know how’ to do things from the last job
  • Exploring the potential for tools and technology such as AR applications for improving field understanding of expectations

Johnny Maitlen, Co-Founder, Kenosha EPC / Performance Energy


5.00 | 2.00 - Raising the Bar With an Effective Quality Program to Meet Federal & State Body Regulations

  • Harnessing published guidance, regulations, and project documents to build a robust yet manageable quality plan for your team
  • Establishing the right culture and alignment of all trade contractors to the program from day one: How do we get teams who have not worked to such high expectations to understand and comply with the increased level of scrutiny and proof?
  • Building a strong body of documentation to clearly and precisely record project progress: How can we ensure all partners complete documentation to a high level of detail in a timely in efficient manner to meet the increased scrutiny of public authorities?

Meghan Lane, Quality Manager, Flatiron Construction


5.30 | 2.30 - Panel: Discovering Best Practices to Drive Accountability of Quality Execution Without ‘Policing’ on the Jobsite

  • Exploring how to maintain a healthy working relationship between Quality and field leadership to maintain honest feedback on Quality implementation
  • Discussing potential incentives that can be introduced for teams to promote Quality on the job site
  • Finding ways to establish project surveillance and inspections to ensure effective execution and pre-empt mistakes: How often should these be done, and how, to ensure positive reception from the crew?
  • Discovering how to better articulate process improvements to make allies, not enemies, with your team on the road to Quality Excellence

Matt Biehl, Director of Quality Control, Kinsley Construction
Larry Stone, Quality Lead, J.H. Findorff & Son Inc
Donald Keenan, Quality & Safety Manager, Le Chase Construction
Robert Swink, Director of Quality Assurance & Quality Control, Samet Corporation

Track 2
Track 3

6.00 | 3.00 – Chair’s Closing Remarks

  • Scott West VP Quality Management, Granite Construction

6.30 | 3.30 – Happy Hour Networking