Sue Klawans
Co-Founder DCX
Sue Klawans combines a broad and deep background in planning, design and construction with proven experience and business results as a senior executive and Lean changemaker. She has worked as a CM/GC in the field and as a multi-project executive. She has managed planning, design and construction as an owner’s project manager. Sue is a Lean process improvement strategist and tactician.
Seminars
Tuesday 22nd September 2026
Facilitated Discussion: Setting Clear Quality Expectations to Prevent Scope Creep, Avoid Liability & Reduce Closeout Disputes
11:10 am
- Defining and reinforcing quality roles early to ensure alignment with client expectations while avoiding scope creep and unintended liability
- Establishing progressive turnover of quality documentation to provide client assurance and prevent costly closeout disputes years later
- Maintaining disciplined, professional communication through friction points to protect relationships and ensure design intent is met
Wednesday 23rd September 2026
Understanding the Financial Impact of Quality: Preventing Loss, Protecting Margins & Strengthening Client Confidence
1:30 pm
- Making the case internally and to clients that focused quality personnel protect schedule, reduce change orders and improve profitability
- Building clear, usable quality systems that help underexperienced teams avoid costly mistakes on major builds
- Engaging project teams first so they see tangible value and enforce quality themselves, reducing resistance and strengthening delivery performance
