Terry Brickman
Program Manager, Quality PCL Construction
Seminars
Monday 21st September 2026
Building Trust-Driven Quality Cultures to Strengthen Collaboration & Risk-Based Decision Making
10:00 am
- Shifting from a policing mindset to a support mindset to build trust and demonstrate that quality is there to assist, not expose
- Equipping QC teams with the soft skills to handle difficult conversations while balancing collaboration with contractual compliance
- Teaching risk-based decision-making under schedule pressure, so teams know when to stand firm and how to defend the standards professionally
