Conference Day Two: Wednesday, October 9 2024

7:20 am Chair’s Opening Remarks

  • Jeff Cumpston Corporate Quality Director, Nabholz Construction Services

Training & Development

7:30 am Ensuring Commitment to Quality Throughout Every Level of the Organization to Cement a Quality-First Culture


  • Establishing a common Quality language to ensure full alignment across teams and offices
  • Shifting the focus from the cost of implementing measures to the monetary benefits they bring to the company
  • Linking incentives to performance to keep Quality front of mind for all teams

8:40 am Building Robust Training Programs to Ensure Your Staff Have the Knowledge to Do Quality Work First Time, Every Time


  • Creating a program of sessions that breaks down critical complex topics into smaller subsections to improve uptake of learnings
  • Incorporating technology into the training program to help access different learning styles, and create interaction opportunities outside of the classroom
  • Innovating ways to monitor the effectiveness of training when real-life scenarios arise

9:50 am Morning Refreshments & Networking

After The Morning Break, We Will Break Into 4 Tracks For The Rest Of The Day:

Track 1
Quality Program Management

Improving Quality Skillsets

10:30 am Panel: Retaining the Best: Defining the Attributes of a Successful Quality Manager & How These Develop Through Your Career

  • Steve Black Senior Quality Support Manager, Power Construction
  • Michael Bart Regional Quality Manager, Granite Construction
  • Adam Makino Vice President, Quality, EllisDon


  • Shifting the perception of Quality-based roles within the organization to increase the volume of candidates
  • Discussing the characteristics to look out for during recruitment to find future Quality leaders
  • Finding high Quality candidates from non-traditional channels

11:30 am Improving Knowledge Management Through Libraries of Lessons Learned to Inform Institutional Learning & Risk Mitigation Strategies

  • Hannah Franklin Managing Director - Quality, Consigli Construction Co. Inc.


  • Creating easily searchable databases that can be leveraged for potential risk identification during project planning
  • Keeping databases up to date to ensure only the most timely and relevant best practices are informing current projects
  • Finding ways to engage operations teams with regular use of the database to ensure best practices pervade all projects

Track 2
Quality Assurance Best Practice

Managing Risk

10:30 am 10.30 Developing Informed Work Plans to Mitigate Risk in the Field


  • Revealing the essential criteria that must be included in a high-quality work plan template, taking into account project specific requirements as well as lessons learned
  • Setting parameters around the length and detail required in plans that scale to the size and complexity of the project
  • Ensuring project teams can effectively translate contracting documents into workplans
  • Chunking long work plans into digestible portions for ease of field implementation
  • Exploring Lessons Learned, Hurdles and Best Practices

11:30 am Improving the Quality of Submittals to Verify That Materials & Installation Methods Meet Project Specifications

  • Kenneth Ottinger Director of Field Quality Assurance and Quality Control, Kitchell


  • Analyzing the depth required and the components of a robust submittal
  • Ensuring oversight by more experienced Quality or Operations staff to monitor the Quality of submittals
  • Training teams on best practices to enhance autonomy

Track 3
Quality Control Best Practice

Installation Best Practice

10:30 am Completing Reliable Product & Material Inspections to Guarantee the Long-Term Prosperity of the Finished Product

  • Amy Yount Group Quality Manager, Sundt Construction


  • Implementing thorough inspections as soon as materials are delivered to site to ensure they are damage-free: What do you need to look for to catch Quality issues early?
  • Creating checklists for teams to use during initial inspections to ensure nothing gets missed
  • Maintaining detailed documentation for all materials, including specs, test results and supplier information to support warranty

11:30 am Panel: Exploring Best Practices for Effective Pre-Installation Meetings

  • Joe Albrecht Quality Program Manager, Aldridge Electric Inc.
  • Joel Hall Senior Quality Manager, LeChase Construction Services LLC
  • Bill Edmunds Director of Quality, Nabholz Corp
  • Angelo Trapani Quality Director - Building Group, Walsh Group


  • Deciphering the difference between pre-installation and pre-mobilisation
  • Communicating the purpose and value of pre-installation meetings to all partners to secure their buy in
  • Getting the right people in the room and defining clear responsibilities to ensure zero scope gaps
  • Considering the most efficient ways to utilize mock-ups to inform pre-installation to ensure the final product is fully assembled and accurate

Track 4
Project Quality Lessons Learned

Adhering to Standards

10:30 am Integrating the Commissioning Process in Complex Mission Critical & Advanced Manufacturing Environments to Accelerate Facility Start-Up

  • Nicholas Hardy Quality & Commissioning Manager, Mortenson Construction


  • Understanding exactly what’s required of commissioning from project specifications to create a robust, integrated project plan
  • Integrating commissioning agents with project teams as early as possible to maximize alignment
  • Upholding the highest standards at each stage, from factory production to site installation, even when schedules become compressed

11:30 am Panel: Ensuring Attention to Detail During Material & Product Installation to Prevent Warranty Issues


  • Educating teams on the risk of voiding warranties if manufacturer’s installation instructions aren’t followed: What do they need to look out for onsite?
  • Educating teams on how to review manufacturers documentation to inform preinstallation meetings
  • Harnessing reviews and mock-ups as opportunities to get ahead of potential issues and focus the minds of installation crews

12:30 pm Lunch Break

1:30 pm Exploring the Most Effective Features of World-Class Quality Programs From the Insurance Perspective


  • Exploring the features of the best client programs that can drive down insurance premiums
  • Discovering lessons learned from commonly occurring claims to help GCs get ahead
  • Evaluating the emerging trends on complex project types that can inform the future evolution of Quality in construction

2:30 pm Panel:Staying Ahead of Industry Trends in 2024 & Beyond to Inform the Evolution of Robust Quality Programs


  • Evaluating how AI can be leveraged from predicting rework costs to processing complex
  • Surveying the evolving landscape of different delivery models and what that means for cross-functional collaboration
  • Analyzing the organizational changes occurring, such as digitalization, and opportunities to better integrate Quality into systems and workflows

3:30 pm Chair’s Closing Remarks

  • Jeff Cumpston Corporate Quality Director, Nabholz Construction Services

3:40 pm End of Conference