6:45 am Coffee & Badge Collection
Improving the Impact of Quality For Your Organization
7:30 am Chair’s Opening Remarks
7:40 am Panel Discussion: Utilizing Tried & Tested Techniques to Influence Quality Culture Change Step-by-Step
Synopsis
- Portraying Quality Excellence as the expectation, and demonstrating the direct impact that poor Quality has on safety, budget, schedule, and production
- Reframing Quality as a resource that reduces each team’s workload, rather than increases it
- Helping reluctant members of staff to view Quality as progress rather than change
8:20 am Identifying & Tracking the Most Impactful Metrics to Report on Quality Success
Synopsis
- Identifying what the most impactful data is to accurately measure your organization’s Quality success
- Setting a Quality benchmark within your organization to help others understand what Quality Excellence looks like
- Making data and metrics available and accessible so that teams are able to track and report the Quality of their project in real-time
9:00 am Understanding the Critical Role of a Robust Quality Control Process in the Successfully Management of High Profile, High Cost Projects
Synopsis
- Scaling Proven Processes: Learn how to adopt and scale an established quality assurance program to meet project requirements
- Empowering Trade Partners: Discover how quality programs positively impact trade partners, improving their processes and communication
- Ensuring Accountability: See how robust tracking and consistency in reporting helps with accountability and successful project delivery
- Operational Readiness Data Analytics for Owner Awareness: Explore the use of up-to-date project status data and Business Intelligence (BI) to deliver transparency to the owner
9:30 am Morning Refreshments
Track 1 Improving QA/QC Standards & Processes
10:00 am Evaluating Best Practices for Conducting More Robust Jobsite Reviews
Synopsis
- Examining what needs to be assessed during a jobsite review and what an exemplary jobsite review looks like
- Ensuring checks of all definable features of work are completed in a timely manner, with effective hold points implemented across the schedule
- Continuously improving your checklist for jobsite reviews according to lessons learned on projects
11:00 am Equipping Operation Teams with the Tools to Perform Quality Inspections Independently in the Field
Synopsis
- Identifying opportunities to integrate Quality processes into construction operations
- Creating training plans that will provide Operations Teams with the means and methods to self-inspect their work without a full-time Quality manager onsite
- Benchmarking the tools you can equip Operations Teams with to set them up successfully for independence
12:30 pm Lunch Break
Track 2 Lessons Learned from QA/QC Execution in the Field
10:00 am Evaluating the Best Ways to Conduct Preinstallation Meetings to Build Trust in the Plan
Synopsis
- Understanding the direct implications that an effective preinstallation meeting can have on the overall quality of a project
- Assessing best practices for getting everyone onboard and marching in the same direction as early as the preinstallation meeting
- Learning how to conduct an effective preinstallation meeting that benefits all parties and ensures that all voices are heard
11:00 am Key Takeaways from Quality Management on Heavy Civil Alternative Delivery Projects
Synopsis
- Fostering Collaborative Partnerships: Engaging the QM with the project team for effective communication and streamlined procedures involving subconsultants and secondary team
- Proactive Pitfall Recognition: Implementing preemptive measures by identifying potential challenges at an early stage
- Developing a comprehensive understanding of Alternative Delivery Contracts, Specifications and Requirements
11:30 am Audience Discussion: Understanding the Complexities of Installing Building Automation Systems to Reduce Performance Related Issues During Operation
Synopsis
• Untangling the web of Building Automated Systems to better understand common causes of poor quality
• Understanding how to properly commission buildings to ensure successful operation
• Conducting information meetings onsite to help trade contractors understand exactly how systems work and improve installation
• Working with third party inspectors to expedite testing and prevent lengthy project delays
12:00 pm Lunch Break
Track 3: Quality Program Leadership
10:00 am Understanding What Data to Collect & Digitally Document to Ensure You Are Meeting Client Expectations
Synopsis
- Adopting a Build from Knowledge mindset to achieve predictable results
- Digesting the requirements of clients to ensure that all data is collected and managed according to your client's needs and your standard work processes
- Allocating each team member with guidelines for the specific data they are responsible for collecting
- Educating teams on how to leverage systems to manage data and enjoy more effective communications with the team and the client
11:00 am Improving Your Company’s Quality Processes to Proactively Manage Your Company’s Insurance Coverage
Synopsis
- Analyzing best practices for tracking QC to reduce costs of insurance
- Utilizing software effectively for consistency and accuracy of your QC processes
- Determining the most compelling evidence to prove the Quality of your building to insurance carriers
12:00 pm Lunch Break
Track 4: Cross-Functional Quality Integration
10:00 am Driving Organizational Excellence with Safety, Budget & Schedule Savings to Drive Cross-Departmental Commitment to Quality
Synopsis
• Analyzing the ways in which poor Quality can impact other business units to incentivize their engagement with Quality
• Outlining the role that Quality Principles, Procedures and Personnel can have in helping other departments to reach their goals
• Driving a Culture of Leadership and Consistency to foster cross-department collaboration throughout the project
• Demonstrating the effectiveness of a culture of Organizational Excellence on the end result of the project
11:00 am Improving the Relationship Between the Quality & Preconstruction Departments to Ensure Quality Efforts are Maximized in the Planning Stage of Construction
Synopsis
- Reframing Quality as a tool for reducing costs to help estimators understand the impact that Quality can have on a project’s bottom line
- Walking preconstruction teams through the essential points where Quality needs to be factored into the schedule
- Providing preconstruction teams with adequate Quality training to help build awareness around the importance of Quality
12:00 pm Lunch Break
1:00 pm Understanding the Financial Implications of Rework to Cultivate a Culture of Proactivity in Your Organization
Synopsis
- Establishing a culture of proactivity to encourage teams to get ahead of Quality issues, rather than encouraging a culture where Quality personnel police construction
- Sharing metrics on the financial benefits of adhering to Quality Excellence in construction, and how getting Quality right the first time reduces time spent on the project and increases the project’s bottom line
- Providing clear and concise Quality standards and guidelines so that employees understand what exactly is expected of them and what standards they are expected to meet
- Creating a standardized process for identifying and resolving quality issues to enable autonomy and encourage proactivity
The Future of Quality in Construction
1:40 pm Exploring the Benefits of an Industry Specific Certification to Make Your Organization the Contractor or Designer of Choice to Clients
Synopsis
- Assessing the need for an industry-specific Quality certification
- Analyzing survey findings and what they mean for the ASQ’s development of an industry specific certification
- Determining the timeline for the introduction of this certification
2:00 pm Panel Discussion: Exploring Tomorrow’s Quality Practices & Cutting-Edge Technologies
Synopsis
- Identifying the most common people and process issues associated with Quality, and what you can do to overcome them
- Benchmarking industry standards for Quality so that you can understand what your organization needs to do to achieve Quality Excellence
- Exploring the availability and use of new technology to advance and refine your QA/QC practices