Pre-Conference Day

Explore the Agenda

Pre-Conference Day

Monday, September 21

Day One

Tuesday, September 22

Day Two

Wednesday, September 23

9:00 am Check-In & Networking

Advanced Intermediate Early Stage

Advanced

Advanced Achieving Quality Excellence at Scale

10:00 am Aligning Designers & Contractors Early to Improve Quality Outcomes & Reduce Communication Breakdowns

Jeff Cumpston

Manager, Corporate Quality, PCL Construction

Jeanette Shaw

Project Manager, Powers Brown Architecture

Facilitating structured, architect–contractor discussions to surface process misunderstandings and develop practical, shared solutions
Clarifying communication workflows between owner, designer, contractor and third-party partners to prevent breakdowns caused by contractual silos
Creating organized feedback loops between GC and design teams to solve challenges early and improve deliverable quality before issues escalate

Intermediate

Intermediate Optimizing Your Quality Program

10:00 am Building Trust-Driven Quality Cultures to Strengthen Collaboration & Risk-Based Decision Making

Susan Tienhaara

Quality Manager, Govan Brown

Shifting from a policing mindset to a support mindset to build trust and demonstrate that quality is there to assist, not expose
Equipping QC teams with the soft skills to handle difficult conversations while balancing collaboration with contractual compliance
Teaching risk-based decision-making under schedule pressure, so teams know when to stand firm and how to defend the standards professionally

Early Stage

Early-Stage Building Out Your Quality Program

10:00 am Setting Up a Quality Team from the Ground Up to Deliver Strong Fundamentals

Steven Wright

Sr Director Construction and Quality, Decima International

Defining the core structure of a quality function by balancing strategic leadership with boots-on-the-ground field execution
Establishing fundamental inspection processes by clearly defining what quality and continuous improvement mean within your organization
Building a healthy balance between office-based oversight and field presence to support teams without over-policing or disrupting production

12:00 pm Lunch & Networking

Advanced Intermediate Early Stage

Advanced

1:00 pm Focusing on the Right Quality Metrics to Drive Buy-In and Measurable Improvement

Corey Zussman

Vice President - Quality Assurance & Quality Control, AECOM

Identifying high-impact quality metrics that truly drive business outcomes such as repeat work, profitability and schedule performance
Demonstrating how to report and visualize quality data effectively to strengthen operational buy-in and reduce rework
Turning data collection into measurable impact by capturing lessons learned to prove that quality initiatives are delivering results

Intermediate

1:00 pm Shifting from Reactive to Proactive QC to Prevent Issues Before They Occur

Mark Harvey

Vice President - Quality & Continuous Improvement, Day & Zimmermann

Moving towards hands-on and prevention-focused oversight in QC, that reviews plans, approvals and installations before problems arise
Adapting quality structures and technologies to embed process-driven QC from executive level to field rather than relying on post-install inspections
Making the case internally for increased QC investment by demonstrating how proactive involvement reduces risk, rework, and downstream production impacts

Early Stage

1:00 pm Integrating Quality into Project Delivery to Build Buy-In & Engagement

Peter Kevork

Quality Director, Dragados

Repositioning quality as a proactive resource that supports teams rather than enforces compliance
Securing buy-in from the ground up by engaging superintendents, project managers and operation leaders early so teams see tangible value and can champion the process themselves
Designing interactive training to embed quality into daily workflows through practical exercises, peer input, and clear guidance on how to roll out procedures effectively across projects

3:00 pm Afternoon Break & Refreshments

Advanced Intermediate Early Stage

Advanced

3:30 pm Comparing Global Quality Standards to Improve Future Quality Performance

Rocio de los Reyes Rocio de los Reyes

Quality Director, Dragados Flatiron

Antonio Garcia-Barreto

Manager, Quality, Dragados Flatiron

Benchmarking ISO-certified and government mandated quality standards across regions to understand how global compliance frameworks elevate consistency and accountability
Exploring how different markets approach inspections, testing and contract requirements to identify proven methods and future-ready improvements
Harnessing international perspectives on technology and innovation to anticipate where construction quality is heading and strengthen competitive advantage

Intermediate

3:30 pm Applying Lean Construction to Improve Quality, Efficiency & Value Delivery

LaShira Champion-King

Director - Quality Lean & Innovation, Walbridge

Upskilling a rapidly growing workforce in lean principles so teams understand core concepts
Embedding lean into contracts, standards and quality phases to minimise punch lists, strengthen checks and balances, and align with evolving ISO and sustainability expectations
Focusing teams on delivering value defined by the end customer, eliminating waste and driving continuous improvement to remain competitive in high growth sectors

Early Stage

3:30 pm Building a Dedicated Quality Workforce to Improve Understanding of Quality Requirements

Michael Lang

Quality Director, Bilfinger Berger

Expanding quality beyond field inspection by developing business-minded quality leaders who understand construction, estimating, design and operational impacts
Embedding structured problem-solving across the organization to identify root causes, implement countermeasures and standardize improvements
Creating clear development pathways for quality professionals by mapping skills, tracking progression and aligning learning programs

5:30 pm End of Pre-Conference Workshop Day

Day One

Day Two

View Event Brochure

Pre-Conference Day

Explore the Agenda

9:00 am Check-In & Networking

Advanced Achieving Quality Excellence at Scale

10:00 am Aligning Designers & Contractors Early to Improve Quality Outcomes & Reduce Communication Breakdowns

Intermediate Optimizing Your Quality Program

10:00 am Building Trust-Driven Quality Cultures to Strengthen Collaboration & Risk-Based Decision Making

Early-Stage Building Out Your Quality Program

10:00 am Setting Up a Quality Team from the Ground Up to Deliver Strong Fundamentals

12:00 pm Lunch & Networking

1:00 pm Focusing on the Right Quality Metrics to Drive Buy-In and Measurable Improvement

1:00 pm Shifting from Reactive to Proactive QC to Prevent Issues Before They Occur

1:00 pm Integrating Quality into Project Delivery to Build Buy-In & Engagement

3:00 pm Afternoon Break & Refreshments

3:30 pm Comparing Global Quality Standards to Improve Future Quality Performance

3:30 pm Applying Lean Construction to Improve Quality, Efficiency & Value Delivery

3:30 pm Building a Dedicated Quality Workforce to Improve Understanding of Quality Requirements

5:30 pm End of Pre-Conference Workshop Day

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