Explore the Agenda

7:30 am Refreshments & Networking

8:10 am Chair’s Opening Remarks

Building a Quality-Driven Culture

8:20 am Implementing Thorough Work Planning & Related Metrics to Drive Quality Ownership within Operations

Director, Quality, Buildings Division, Walsh Group
  • Ensuring First Time Quality is prioritized on projects with safety and production through thorough and effective work planning
  • Measuring work planning effectiveness as a catalyst for continuous improvement
  • Ensuring Quality is prioritized on projects with no dedicated Quality personnel and within hybrid roles with competing responsibilities 

9:20 am Panel: Creating Career Frameworks & Progression Pathways to Attract & Retain Quality Talent

Director, Quality Control, Herzog
Regional Quality Manager, Granite Construction
Technical Operations Project Manager, STO Building Group
Director, Quality, Mortenson
  • Shifting perceptions to show that Quality Assurance and Control offers growth opportunities comparable to field leadership roles
  • Defining clear paths and job title progression within the Quality function
  • Developing leadership skills to drive Quality without direct control over operations teams in firms with a variety of organizational structures

10:30 am Morning Refreshments & Tech Slam

Track 1: Quality Program Leadership & Evolution

Hiring & Retaining Talent

11:20 am Enhancing GC Training to Develop SMEs for Scopes of Work to Better Support Trade Contractor Installation Efforts

Director, Quality Assurance, Danis
  • Highlighting the most critical quality concerns for each scope that the Quality team must address 
  • Creating videos and structured curriculums to help GCs recognize scope gaps and grasp technical requirements
  • Educating staff on making strategic purchasing decisions that directly influence project quality
  • Implementing a year-round training curriculum across the company to maintain field knowledge and skills

12:00 pm Audience Discussion: Formalizing a Quality Training Program Within Your Organization to Create the Cross-Functional Leaders of Tomorrow

  • Pitching hands-on field training initiatives to management
  • Getting buy-in from trainers to create and deliver training
  • Integrating marketing and recruiting teams to support with creative development alongside the technical content

12:40 pm Lunch Break

Track 2: CrossFunctional Quality
Track 3: Project Quality Management Tools
Track 4: Lessons Learned: Managing Quality in the Field

Shaping Industry-Wide Excellence

1:40 pm Overviewing Current Insurance Claims Trends to Identify High-Risk Scopes & Implement Effective Mitigation Strategies

Senior Organizational Excellence & Quality Consultant, American Contractors Insurance Group
  • Navigating scopes that are most commonly involved in large loss defect and continuous operations claims
  • Addressing current industry challenges that contribute to claims
  • Reducing claims by strengthening your management system through operationalizing quality principles to increase buy-in and improve project outcomes

2:10 pm Fireside Chat: Moving Towards an Industry-Wide Quality Standard to Reduce Rework & Increase Profitability

Senior Organizational Excellence & Quality Consultant, American Contractors Insurance Group
Director, Quality Control, Herzog
  • Establishing industry-wide metrics through data collection, analysis, and committee-driven standardization efforts
  • Following in Safety’s footsteps to improve wide-spread acknowledgement and adherence to Quality protocols 
  • Exploring the future of Quality amid technological advancements 

2:50 pm Chair’s Closing Remarks

3:00 pm End of Conference