Explore the Agenda
7:30 am Refreshments & Networking
8:10 am Chair’s Opening Remarks
Building a Quality-Driven Culture
8:20 am Implementing Thorough Work Planning & Related Metrics to Drive Quality Ownership within Operations
- Ensuring First Time Quality is prioritized on projects with safety and production through thorough and effective work planning
- Measuring work planning effectiveness as a catalyst for continuous improvement
- Ensuring Quality is prioritized on projects with no dedicated Quality personnel and within hybrid roles with competing responsibilities
9:20 am Panel: Creating Career Frameworks & Progression Pathways to Attract & Retain Quality Talent
- Shifting perceptions to show that Quality Assurance and Control offers growth opportunities comparable to field leadership roles
- Defining clear paths and job title progression within the Quality function
- Developing leadership skills to drive Quality without direct control over operations teams in firms with a variety of organizational structures
10:30 am Morning Refreshments & Tech Slam
Track 1: Quality Program Leadership & Evolution
Track 2: CrossFunctional Quality
Track 3: Project Quality Management Tools
Track 4: Lessons Learned: Managing Quality in the Field
Track 1: Quality Program Leadership & Evolution
Enhancing Workforce Development
11:20 am Case Study: Developing Craft-Level Training Programs to Reduce Quality Incidents & Non- Conformance Reports in the Field
Corporate Quality Director, MMR Group
- Adapting to an industry wide shortage in skilled craft labor
- Increased craft employee assessments to determine true skill level
- Providing on-the-job training
- Communicating between management and supervision in the field to ensure trades have the right tools to execute work effectively
12:00 pm Audience Discussion: Formalizing a Quality Training Program Within Your Organization to Create the Cross-Functional Leaders of Tomorrow
- Pitching hands-on field training initiatives to management
- Getting buy-in from trainers to create and deliver training
- Integrating marketing and recruiting teams to support with creative development alongside the technical content
12:40 pm Lunch Break
Track 2: CrossFunctional Quality
Track 3: Project Quality Management Tools
Track 4: Lessons Learned: Managing Quality in the Field
Shaping Industry-Wide Excellence
1:40 pm Overviewing Current Insurance Claims Trends to Identify High-Risk Scopes & Implement Effective Mitigation Strategies
- Navigating scopes that are most commonly involved in large loss defect and continuous operations claims
- Addressing current industry challenges that contribute to claims
- Reducing claims by strengthening your management system through operationalizing quality principles to increase buy-in and improve project outcomes
2:10 pm Fireside Chat: Moving Towards an Industry-Wide Quality Standard to Reduce Rework & Increase Profitability
- Establishing industry-wide metrics through data collection, analysis, and committee-driven standardization efforts
- Following in Safety’s footsteps to improve wide-spread acknowledgement and adherence to Quality protocols
- Exploring the future of Quality amid technological advancements