Facilitated Discussion: Setting Clear Quality Expectations to Prevent Scope Creep, Avoid Liability & Reduce Closeout Disputes
11:10 am - Tuesday 22nd September 2026
- Defining and reinforcing quality roles early to ensure alignment with client expectations while avoiding scope creep and unintended liability
- Establishing progressive turnover of quality documentation to provide client assurance and prevent costly closeout disputes years later
- Maintaining disciplined, professional communication through friction points to protect relationships and ensure design intent is met
