7:30 am Chair’s Welcome

  • Scott West VP Quality Management, Granite Construction

Ensuring Quality Resonates At Every Level

7:40 am Mapping Out Your Strategy to Become a Company Driven By Quality: How Do You Ensure Your Message Resonates at Every Level?

  • Chad Dorgan Founder & Past President, CQEC Board of Governors


  • Defining the ‘why’ behind Quality for your company and mapping out how that message can be most effectively communicated across different management levels
  • Leveraging metrics, analytics, and key performance indicators to underline the risks and opportunities in your Quality program
  • Moving your senior managers beyond discussion to action: How can you work with department and regional leads to operationalize Quality and more effectively integrate it into the day-to-day expectations of your people?
  • Underlining the key roadblocks you need to prepare for when motivating enterprise transformation: What are some of the most successful ways of accelerating transformation and what is the reality of step-change?

8:20 am Panel: Working With Field Leaders to Simplify & Integrate Quality Management Into The Day-to-Day Functions of Your Company


  • Getting the field perspective of what works, where Quality is most cumbersome, and working together to improve Quality documentation and processes
  • Sharing innovative initiatives we have adopted in the last 12-18 months to simplify Quality for our Superintendents and field staff
  • Harnessing technology to put Quality into the hands of your field teams: What are the most effective tools people are developing and using on smart devices that make Quality execution more manageable?

9:00 am Breakouts: Benchmarking & Sharing Resources to Build Best-In-Class Industry Tools


  • This 30 minute breakout will be dedicated to resource sharing and discussion with peers to determine the best-in-class takeaways to improve key documentation and Quality processes. From ITPs, to Checklists, to Trade Contractor Quality Plans, to Quality Risk Mitigation tools, you will sign up for one of the breakouts in advance, share your examples, and come to the discussion prepared to collaborate on producing best-in-class resources for the industry.

TRACK 1: Inspections & Testing

10:00 am Building an Inspection & Test Plan (ITP) to Effectively Plan, Schedule, & Minimize Project Delays

  • John Mascaro President, American Society for Quality, Design & Construction Division


  • Analyzing project specific requirements, as prescribed by specifications and applicable building codes, to build out an effective ITP
  • Evaluating code minimums and conflicts to effectively plan for your project: How can we fairly evaluate what the minimum acceptable requirement is for this job to deliver client expectations when unclear in project documents and official regulations?
  • Increasing buy-in with project teams to schedule both initial and mandated inspections to verify work in place
  • Identifying hold points in the project plan and ensure field teams implement these to minimize potential rework later down the line
    John Mascaro, President, American Society for Quality, Design & Construction Division

10:45 am Panel: Benchmarking the Most Effective Tools & Approaches for Remote Site Inspections & Observations

  • Chris Hauska National Director, Quality Assurance, Gables Residential
  • Harri Emari Director of Corporate Outreach, PMI
  • Steve Etelamaki Senior Construction Administrator, QA + Specifications Manager, Plunkett Raysich Architects
  • JD Nelson Quality Leader – Central Region, DPR Construction


  • Highlighting the best tools that have been discovered in the last year to maintain transparency over project progress and streamline remote Quality Management
  • Working with onsite staff to structure observations and inspections to ensure that you can see the reality of what has been installed
  • Exploring how best practices developed in the last 18 months will impact the future of Quality Management on the jobsite: What tasks can be handled effectively with a hybrid workforce vs. requiring in-person attendance to resolve?

11:30 am Case Study: Harnessing Drones & Photogrammetry to Streamline Inspections & Increase Project Transparency

  • Nick Laeder Director of Sustainability (MEP Services & Quality Control), Mowery Construction


  • Highlighting the information that can be collected by drone pilots to give clarity on Quality specific elements and how that can be effectively integrated with the data collected for other functions
  • Utilizing the data collected to identify Quality issues: What should you look for and how can this analysis be most effectively translated into actions for the project team onsite in a timely and efficient manner?
  • Revealing how the information collected can be shared with Owners and Architects to increase transparency and fill the gap of routine jobsite visits

TRACK 2: Developing Your Quality Metrics

10:00 am Panel: Establishing a Set of Quality Metrics for Industry Benchmarking


  • Benchmarking various metrics that are currently being used by different companies to measure Quality
  • Sharing some of the more unexpected metrics that have been collected on jobs and have informed Quality programs
  • Discussing ways that that data can not only be effectively collated and analyzed inhouse, but how may this be used to benchmark companies in the future
  • Exploring how you can most effectively harness Quality metrics to drive action both
    internally and externally with project partners

10:45 am Case Study: Developing & Scaling Our Own System for Collecting Quality Metrics


  • Outlining the initial phase of deciding on what to measure for your company, why, and assigning objective, quantifiable measurements to this key performance indicator
  • Revealing how a strategy was developed for collecting and analyzing the data: What tools were used, over what period, and what were the main challenges faced?
  • Understanding how this initiative improved overall insight into the success of the Quality Program and how this data can be used to make change

11:30 am Evaluating the Value of Different Types of Audits to Drive Improvements in Quality Programs for You & Your Customer


  • Establishing an auditing process for your Quality program that effectively gathers and assesses the quality of data inputted and tasks completed to identify trends across your project(s): How can the different types of audits be leveraged, and when, to produce
    the best results?
  • Reinforcing the value of the audit process as a proactive Quality Management tool with your teams to increase effectiveness and standardization
  • Discussing how the auditing process can be a value-add to increase transparency over Quality success and potential challenges with clients, and reinforce the need for honesty over your weaknesses with Clients

12:10 pm
Lunch Break

TRACK 1: Quality Through Installation & Close-Out

1:00 pm Building an Effective QA/QC Program for Mechanical, Building Automation & Control Systems


  • Underlining the complexities of QA/QC for mechanical, building automation and control systems: What are the specific considerations for process management, and how can these be accounted for in Quality planning?
  • Ensuring clarity of expectations of all parties over start-up, testing and commissioning requirements up-front to mitigate potential delays and costly mistakes in facility start-up
  • Assessing emerging tools, materials and approaches that will ease the validation process and guarantee improved outcomes

1:45 pm Lifting the Lid on the PennDOT E-Construction Initiative to Streamline Construction Information Management Through Close-Out

  • John Myler Assistant Construction Manager, PA Department of Transportation


  • Understanding the pain points of traditional systems that incentivized our State to invest in e-construction to improve Material Quality Assurance
  • Revealing our journey to transform traditional, paperless systems to streamline data collection and management throughout our projects: What were the key milestones, struggles, and how were these overcome to improve information management?
  • Establishing the expectations for project close-out early in the project with construction partners to make sure that documentation and data input is set-up and effectively streamlined for facilities management teams
  • Highlighting how these approaches have helped to transform construction data into maintenance data for our assets and streamlined overall close-out on large, complex civil projects

TRACK 2: Enhancing Quality Throughout the Supply Chain

1:00 pm Exploring the Role of Pre-Qualification: How Can We Optimize Trade Contractor Requirements for Both Parties?

  • Lester McKinzy Regional Quality Manager, Turner Construction Company


  • Determining the right questions to be asking potential partners to truly understand their Quality process and read between the lines of aspirational Quality plans
  • Working with preconstruction and procurement teams to integrate Quality prequalification questions into the bidding process
  • Reviewing the specific Quality metrics and requirements for different scopes of work to ensure that these are reflected in the selection of the best partners
  • Ensuring pre-qualification requirements are reasonable for potential partners: How do we better align our understanding of Quality with the practical efficiencies of trades in the field?

1:45 pm Exploring the Future of Supply Chain Quality Management in Construction: What Needs to Happen to Develop a More Mature System to Ensure Quality in Construction?


  • Determining what Quality of Product means for the built environment and how teams are currently ensuring material quality on projects: Is this effective?
  • Evaluating how the disruption of the supply chain in the pandemic impacted quality of materials and the critical lessons learned to avoid reinventing the wheel in the future
  • Discussing the pitfalls of supply chain Quality Management in the AEC industry and how we may take lessons learned from more regulated industries to increase transparency and requirements for our own suppliers
  • Addressing the pitfalls of warranties for guaranteeing quality of product and the potential alternatives that may be used in the future

2:25 pm
Afternoon Refreshments

The Future of Quality Excellence

3:00 pm Panel: Benchmarking the Trends That Are Driving the Need for Quality & Evolution of Quality Programs Industry-Wide

  • Collin Sutt Quality Consultant, American Contractors Insurance Group
  • Mike Raftery VP & Director of Risk Management, Turner Construction Company


  • Lifting the lid on industry trends and common defects that are driving greater attention on Quality in our industry: How can your insurance provider become your risk consultant?
  • Understanding how litigation trends are shaping minimum requirements being sought for Quality programs and how insurance firms are approaching identification of features that can reduce insurance premiums
  • Revealing the initiatives that are most commonly driving success with Quality and having the biggest impact on contractor quality in terms of engaging the right people, developing the right goals, and scaling adoption across the company to take your program to the next level

3:30 pm Closing Roundtable: Discussing the Future of Design & Construction & How Quality Management Will Need to Evolve to Embrace New Approaches


This final session of the conference will be your chance to reflect on the information shared over the past two days in small groups and discuss how this will impact the way Quality is managed in your company.

  • Are there any tools, technologies, or processes you will take away and develop for your company when you return to the office?
  • Where does the industry need to be in terms of Quality, where are the biggest hurdles, and how can we work together to close that gap?
  • How are client needs evolving and changing how Quality will be managed in the coming years?

4:00 pm Chair’s Closing Remarks & End of Conference

  • Scott West VP Quality Management, Granite Construction