Workshop G
Promoting Consistent Quality Processes Across Your Organization to Maximize Client Satisfaction & Risk Mitigation
Promoting Consistent Quality Processes Across Your Organization to Maximize Client Satisfaction & Risk Mitigation
Time: 10:00 am
day: Series 3 - Workshop G
Details:
In organizations operating over multiple offices, markets, and scopes across the country, it’s easy to find inconsistency in the execution of quality processes. While some areas may exceed expectations, others do not seem to be gaining the traction necessary to be effective across the organization. Consistent quality output is critical for client satisfaction and risk mitigation, this workshop will provide the strategies and tools to…
• Structuring the organization to support continuous improvement from the entire business
• Gaining buy-in for developing standard, scalable processes to address project type, code, and standard variability
• Developing change management strategies and training to support the implementation and execution of the processes regardless of the size of quality resources
• Leveraging Assessments, KPIs, and Lessons Learned to measure process effectiveness and identify opportunities for improvement
