Conference Day Two: Wednesday, October 9 2024
Training & Development
7:30 am Chair’s Opening Remarks
7:40 am Ensuring Commitment to Quality Throughout Every Level of the Organization to Cement a Quality-First Culture
Synopsis
- Establishing a common Quality language to ensure full alignment across teams and offices
- Shifting the focus from the cost of implementing measures to the monetary benefits they bring to the company
- Linking incentives to performance to keep Quality front of mind for all teams
8:20 am Bridging the Gap Between Project Schedules & Field Realities: Case Study of the University of Washington Behavioral Health Teaching Facility Project
Synopsis
Managing MEP-intensive construction projects poses unique challenges for keeping teams aligned throughout the quality and commissioning processes. Hear a real-world example of how Clark Construction kept the field aligned on a project at the University of Washington Behavioral Health Teaching Center.
• Learn how to automate the delivery of activity status (Cx/QC) from the field into the schedule to increase collaboration, reduce costly rework and improve acceptance pass rates
• Explore how to keep teams, including trade contractors, on track, and in the process deliver transparency, accountability, and quality throughout the construction lifecycle
• Ensure your team have full confidence in turnover and accelerate timelines
8:50 am Building Robust Training Programs to Ensure Your Staff Have the Knowledge to Do Quality Work First Time, Every Time
Synopsis
- Creating a program of sessions that breaks down critical complex topics into smaller subsections to improve uptake of learnings
- Incorporating technology into the training program to help access different learning styles, and create interaction opportunities outside of the classroom
- Innovating ways to monitor the effectiveness of training when real-life scenarios arise
9:30 am Morning Refreshments & Networking
After The Morning Break, We Will Break Into 4 Tracks For The Rest Of The Day:
Track 1
Quality Program Management
Quality Program Management
Improving Quality Skillsets
10:30 am Panel: Retaining the Best: Defining the Attributes of a Successful Quality Manager & How These Develop Through Your Career
Synopsis
- Shifting the perception of Quality-based roles within the organization to increase the volume of candidates
- Discussing the characteristics to look out for during recruitment to find future Quality leaders
- Finding high Quality candidates from non-traditional channels
11:10 am Improving Knowledge Management Through Libraries of Lessons Learned to Inform Institutional Learning & Risk Mitigation Strategies
Synopsis
- Creating easily searchable databases that can be leveraged for potential risk identification during project planning
- Keeping databases up to date to ensure only the most timely and relevant best practices are informing current projects
- Finding ways to engage operations teams with regular use of the database to ensure best practices pervade all projects
12:10 pm The Ultimate Quality Toolkit: Harnessing Procore’s Action Plans, Inspections and Mapping Technology for Successful Project Execution
Synopsis
• Leave less room for errors: Implement digital plans to set clear expectations, foster alignment, and eliminate confusion.
• Leverage Expertise: Reduce the learning curve and facilitate knowledge transfer from experts to newcomers.
• Boost Efficiency and Accountability: Leverage the latest updates and upcoming features for Action Plans, Inspections and Procore Maps
10:10 am Developing Informed Work Plans to Mitigate Risk in the Field
Synopsis
- Revealing the essential criteria that must be included in a high-quality work plan template, taking into account project specific requirements as well as lessons learned
- Setting parameters around the length and detail required in plans that scale to the size and complexity of the project
- Ensuring project teams can effectively translate contracting documents into workplans
- Chunking long work plans into digestible portions for ease of field implementation
- Exploring Lessons Learned, Hurdles and Best Practices
Track 2
Quality Assurance Best Practice
Quality Assurance Best Practice
Managing Risk
11:10 am Improving the Quality of Submittals to Verify That Materials & Installation Methods Meet Project Specifications
Synopsis
- Analyzing the depth required and the components of a robust submittal
- Ensuring oversight by more experienced Quality or Operations staff to monitor the Quality of submittals
- Training teams on best practices to enhance autonomy
10:10 am Completing Reliable Product & Material Inspections to Guarantee the Long-Term Prosperity of the Finished Product
Synopsis
- Implementing thorough inspections as soon as materials are delivered to site to ensure they are damage-free: What do you need to look for to catch Quality issues early?
- Creating checklists for teams to use during initial inspections to ensure nothing gets missed
- Maintaining detailed documentation for all materials, including specs, test results and supplier information to support warranty
Track 3
Quality Control Best Practice
Quality Control Best Practice
Installation Best Practice
11:10 am Panel: Exploring Best Practices for Effective Pre-Installation Meetings
Synopsis
- Deciphering the difference between pre-installation and pre-mobilisation
- Communicating the purpose and value of pre-installation meetings to all partners to secure their buy in
- Getting the right people in the room and defining clear responsibilities to ensure zero scope gaps
- Considering the most efficient ways to utilize mock-ups to inform pre-installation to ensure the final product is fully assembled and accurate
10:10 am Integrating the Commissioning Process in Complex Mission Critical & Advanced Manufacturing Environments to Accelerate Facility Start-Up
Synopsis
- Understanding exactly what’s required of commissioning from project specifications to create a robust, integrated project plan
- Integrating commissioning agents with project teams as early as possible to maximize alignment
- Upholding the highest standards at each stage, from factory production to site installation, even when schedules become compressed
Track 4
Project Quality Lessons Learned
Project Quality Lessons Learned
Adhering to Standards
11:10 am Panel: Ensuring Attention to Detail During Material & Product Installation to Prevent Warranty Issues
Synopsis
- Educating teams on the risk of voiding warranties if manufacturer’s installation instructions aren’t followed: What do they need to look out for onsite?
- Educating teams on how to review manufacturers documentation to inform preinstallation meetings
- Harnessing reviews and mock-ups as opportunities to get ahead of potential issues and focus the minds of installation crews
12:40 pm Lunch Break
1:40 pm Exploring the Most Effective Features of World-Class Quality Programs From the Insurance Perspective
Synopsis
- Exploring the features of the best client programs that can drive down insurance premiums
- Discovering lessons learned from commonly occurring claims to help GCs get ahead
- Evaluating the emerging trends on complex project types that can inform the future evolution of Quality in construction
2:40 pm Panel: Staying Ahead of Industry Trends in 2024 & Beyond to Inform the Evolution of Robust Quality Programs
Synopsis
- Evaluating how AI can be leveraged from predicting rework costs to processing complex
- Surveying the evolving landscape of different delivery models and what that means for cross-functional collaboration
- Analyzing the organizational changes occurring, such as digitalization, and opportunities to better integrate Quality into systems and workflows