7:00 am Chair’s Opening Remarks

Securing Buy-In to Quality

7:10 am Case Study: Uncovering How Intel’s Fab Construction Enterprise (FCE) Drives Quality on More Complex Projects

  • Richard Ayub Construction Quality Program Manager, Intel Corp.
  • Ryan Meeks Construction Quality Program Manager, Intel Corp.
  • Jim Townsend Construction Quality Program Manager, Intel Corp.
  • Michael Farrell Construction Quality Program Manager, Intel

Synopsis

  • Driving a quality culture and mindset to maintain Quality standards during construction in a high-pace schedule environment
  • Mapping out Intel’s inspection and testing program of MEP processes to meet Quality standards
  • Enabling Quality early in the program to overcome labor and supply chain constraints, whilst minimizing the cost of rework

8:20 am Maximizing Buy-In & Adoption of Quality Processes in the Field

  • Paz Arroyo Quality Leader, DPR Construction
  • JD Nelson Central Region Quality Lead, DPR Construction

Synopsis

  • Changing the mindset of field workers so that they understand the ‘why’ behind Quality
  • Establishing meaningful KPIs to incentivize field personnel to document Quality records, and reward them when they exemplify exceptional Quality
  • Working with the field team to develop Quality tasks that they can be trusted with to improve autonomy and self-performance

9:00 am Panel: Discussing the Greatest Challenges Clients Face With Quality to Determine How to Meet Their Expectations

Synopsis

  • Defining Quality according to your client: What is the true meaning of our Quality footprint and how can we work collaboratively towards the end goal
  • Highlighting the main Quality issues that commonly occur on projects that designers and contractors need to prevent to deliver higher quality services
  • Bridging the communication gap between contractors, designers and clients to share Quality perspectives on projects and address constructability concerns

10:00 am Speed Networking & Morning Refreshments

Track 1
Quality in the Field

Aligning Project Teams on QA/QC Processes

10:40 am Panel: Cooperating With Project Executives & Project Managers to Ensure Quality Is Briefed as a Top Priority on the Jobsite

  • John Mascaro Chair, American Society for Quality, American Society for Quality, Design & Construction Division
  • Frank Bartholomew Quality Control Manager, Haselden Construction
  • ALEXANDRA IDELSON SR QUALITY SPECIALIST, JE Dunn Construction
  • Robert Achilles Vice President, Director of Quality, Sellen Construction
  • Joel Hall Director of Quality, LeChase Construction Services LLC

Synopsis

  • Explaining the cause-and-effect cycle of poor Quality to project management: What is the correlation between increased rework, unhappy clients and losing bids?
  • Establishing a proactive, solution-led, problem-solving mindset to help project management support and supervise Quality tasks
  • Collaborating with Project Management to establish who does what tasks and when to understand how Quality can best support project teams
  • Discovering how project management software can connect Quality Management with Project Management to integrate Quality into everyday work

Track 2
Quality Program Leadership

Growing Your Quality Team

10:40 am Audience Discussion: Securing Buy-In From C-Suite Management to Develop & Grow Your Quality Department

  • Dan Polenz Corporate Director - Construction Quality, Granite Construction

Synopsis

  • Educating senior management on what to expect from your Quality department to eliminate misconceptions
  • Building the business case to executive leadership on the value of Quality and the most impactful actions they can take to stand behind integration of the department into the wider organization
  • Collating and analyzing data to demonstrate the importance of providing additional resources for the Quality team

Track 3
Cross-Functional Quality Integration

Streamlining QA/QC Processes From Design Through Post-Construction

10:40 am Connecting the Disconnect Between Rework & Hidden Costs to Promote, Track & Improve Your Quality Program

Synopsis

  • Identifying what metrics need to be tracked and who needs to track them to capture the actual cost of rework
  • Establishing an ‘active reporting’ scheme that incentivizes field personnel to use a Quality Incidence Report to track quality defects
  • Harnessing cross-project insights to understand the correlation between poor Quality and fee erosion: How much is rework costing your projects?
  • Creating a business intelligence report to determine the biggest faults and where to focus QA/QC efforts

10:40 am Client Breakout Session

  • Chris Hauska Project Executive, Mill Creek Construction LLC

Synopsis

This networking session will run concurrently with our three tracks to give Clients the opportunity to meet and discuss the biggest challenges, innovations, and latest development being made to improve Quality of the built environment. If you are a client, join us for this breakout to make valuable connections, and walk away from the conference with the tools you need to advance your role and improve project collaboration in 2022.

11:20 am Case Study: Establishing a ‘Prideful Readiness’ Culture in the Field to Achieve Success With QA/QC Processes

Synopsis

  • Aligning and onboarding project teams at all levels to establish Quality as a shared priority
  • Assessing the use of technologies for checklists and inspections to determine whether they can provide added valued value
  • Nurturing a culture of ‘prideful readiness’ and continuous improvement to achieve transparency and accountability

11:20 am Attracting & Recruiting Qualified Individuals to Create the Best Quality Team

Synopsis

  • Outlining the skillset required for Quality Management professionals of different seniorities
  • Evaluating which employees could transition to Quality to expand the candidate pool
  • Understanding the optimum organizational structure of a quality department and how you can map a clear career progression to attract top talent
  • Focusing on ‘employee lifestyle’ to create an organization that attracts prospects, whilst differentiating from competitors

11:20 am Revealing the Cross Functional Roles & Responsibilities on Raising the Bar for Quality Excellence

  • Amy Lutte GES Quality and Development Director, Merck & Co.

Synopsis

  • Optimizing collaboration during preconstruction to allow time for engaging the cross functional team into the what, why and how of a robust quality program
  • Defining the roles and responsibilities for key leaders involved in the project to ensure a robust quality program is achievable
  • Optimizing collaboration during construction processes to allow the cross-functional team an opportunity to review metrics, evaluate trends, and define actions to drive change
  • Enabling a platform to review open actions from quality reporting system and hold those accountable to closure

12:10 pm Lunch

1:10 pm Conducting Effective Mockups as a Mode of Education for Field Teams to Ensure Quality of Installation

  • Derek Cavataio Quality Support Manager, Power Construction Company
  • Steve Black Senior Quality Support Manager, Power Construction Company

Synopsis

  • Bringing the team together to decide on the right mockup for your project and get everyone on the same page
  • Collaborating with fieldworkers and the design teams for mock-ups to ensure there is mutual understanding of how to maximize Quality during construction
  • Mapping out the timeline of mock-ups to plan them into the forward schedule

1:50 pm Improving Collaboration Between General Contractors & Trades to Create Robust, Integrated Quality Programs

  • Lester McKinzy Regional Quality Control Manager, Turner Construction Company

Synopsis

  • Understanding the strengths and weaknesses of relationships between GCs and trades to determine how best to collaborate with each other and address all Quality details outlined in the contract
  • Revising traces’ contracts during preconstruction to communicating the expectations of the importance of Quality and ensure all teams progress their own Quality plans
  • Creating simplified QA/QC to improve compliance to your Quality standards

2:30 pm Case Study: Working Effectively With High-Risk Trades From Pre to Post-Construction to Actively Prevent Issues From Happening

  • Corey Zussman Director - Quality Management, Pepper Construction Group

Synopsis

  • Setting up a supplier and trade quality assessment process to determine the higher-risk trades and suppliers that may need more significant Quality interaction
  • Determining how many touchpoints are required to ensure Quality is prioritized and done correctly
  • Managing their documentation and certificates of compliance to master turnover packages and meet customer expectations

1:10 pm Investing in Learning & Development to Upskill Employees on Quality Processes

Synopsis

  • Building a program to educate, train, mentor and guide workers without negatively impacting their ability to get the job done
  • Providing support with a rigorous personal and team training plan, that is more accessible to the current workforce: How can the assistance of videos and guides help employees overcome their technical challenges and improve the practical application of QA/QC processes?
  • Developing the next generation Quality leaders: How can we train future Quality professionals after ‘the Great Retirement’

1:50 pm Building Flexible Firmwide QA/QC Standard Operating Procedures (SOPs) to Increase Consistency of Delivery

  • Dennis McCown Corporate Quality Director, Swinerton Inc
  • Robert Swink Director, Quality Assurance & Quality Control, Samet Corp

Synopsis

  • Establishing the minimum acceptable standards and most impactful actions from which SOPs should be created
  • Creating SOPs that balance structure and flexibility so that they can be used on different markets/sizes of projects
  • Rolling our SOPs from the top-down to increase adherence and gain cultural buy in

2:30 pm Assessing Organizational Change Related to Quality: Implementing a Systems Approach to Quality to Align Expectations & Meet Your Company’s Key Performance Indicators

Synopsis

  • Revealing case studies to quantify project results with staffing and resourcing analysis
  • Uncovering how a Systems Approach to Quality (SAQ) impacted project culture and performance outcomes for cost, schedule, change management, safety, quality, and customer buy-in
  • Understanding the staffing and resourcing that enabled the implementation
  • Measuring organizational adoption with qualitative and quantitative feedback

1:10 pm Panel: Enhancing Communication Between Designers, Clients & Contractors to Align All Project Teams on Quality Expectations

Synopsis

  • Improving collaboration with clients, designers and contractors to identify areas of improvement
  • Aligning expectations on constructability, sequencing, lead times and trade coordination early to minimize rework during construction
  • Improving information-sharing between teams to build transparency on expectations and develop a trust-based relationship

1:50 pm Collaborating With the Project Team During Material Shortages & Supply Chain Disruption to Create & Align the Team on a Contingency Plan When Delays Occur

  • Curtis Hartog P.E. Executive Director, Capital Planning, Construction and Maintenance, Minneapolis Public Schools

Synopsis

  • Evaluating the impact of supply chain delays on the quality of products and what actions need to be taken to meet Quality expectations
  • Mapping out a timeline for material procurement to ensure sufficient time for mock-ups, material and equipment approvals, and testing
  • Deciding what alternative materials can be ordered to ensure both submittals and timeline requirements are met

2:30 pm Revealing How Clients Can Harness BIM to Enhance Quality & Promote Their Internal Standards

  • Glen Hines Director, Building Information Modeling Systems, ProLogis

Synopsis

  • Exploring how Clients can use BIM to control their internal standards and goals
  • Reviewing how BIM models can be used for costestimating and budget planning
  • Highlighting how BIM and its internal tools and capabilities can be used to perform facility management
  • Examining the role that BIM can play in standardizing documentation and controlling quality outcomes

3:10 pm Afternoon Refreshments

Enhancing Inspection & Checklist Processes

3:50 pm Creating an Inspection & Testing Plan (ITP) to Meet Project Requirements

  • Larry Corn SE Division Quality Manager, Walsh Group

Synopsis

  • Determining the optimal frequency of inspections, who should be doing them and what the critical components are
  • Integrating your ITP into the schedule to align project teams and ensure there is sufficient time to inspect properly
  • Establishing an inspection tracking process: what are the most effective methods of tracking inspections and is software necessary?

4:30 pm Optimizing Checklists From a Reactive Chore to a Proactive Planning Tool to Improve Quality Management in the Field

  • Dan Williams Director of Quality Management & Training, Cleveland Construction

Synopsis

  • Debating the value of checklists – Who, What, When and Why to best use them and how they can improve your quality culture?
  • Evaluating the most important items to include on your checklist and how these items can highlight and improve your overall Quality Management Program
  • Creating simplified but thorough checklists that field teams will use effectively and consistently with built-in redundancy to eliminate missed opportunities
  • Assessing the use of technologies for checklists and inspections to determine whether they can provide added value

Optimizing Process & Continuous Improvement

3:50 pm Identifying & Analyzing the Existing Quality Processes & What Needs to Change to Ensure On-Going Process Improvement

  • Patrick Andrews Senior Quality Manager, Adolfson & Peterson Construction
  • Chris Boal Director of Quality & Virtual Construction, Adolfson & Peterson Construction

Synopsis

  • Using value stream mapping to highlight the Quality procedures that are not adding value and what needs to be refined and updated
  • Establishing a system of checks and balances to new processes to secure buy-in from project teams
  • Evaluating how to work with cross-departmental leadership to broadcast, share and enforce process improvements

4:30 pm From Lessons Learned to Proactive Planning: Implementing the Knowledge Cycle

Synopsis

  • Drawing upon the experiences of numerous contractors, designers and clients: What are the best practices for development of a learning and proactive culture?
  • Finding the root cause of tough problems and defining a process to use lessons learned and proactive knowledge approach
  • Capturing and celebrating successes to redeploy as knowledge
  • It’s more than just a database: Discussing the various processes for deploying knowledge

Improving Constructability of Design

3:50 pm Conducting Constructability Reviews on Design Documents, Drawings & Specifications to Match Design Intent With Construction

  • Larry Weidmann Vice President of Quality Management, KAST Construction Co. LLC

Synopsis

  • Building the business case for constructability reviews to ensure the scope is understood, reducing the likelihood of rework and fee erosion
  • Mapping the process of conducting an effective constructability review: Who should do them and when, and what are the most critical items to address?
  • Performing quality checks on design drawings and documentation to ensure that there is no conflicting guidance being given to the field and a thorough review of drawings has addressed critical risk items
  • Harnessing technology to improve communication and documentation of issues identified in the constructability review

4:30 pm Establishing a Continuum of Design, BIM Development & Constructability Reviews

  • Mark Walsh Principal, Global Director of Technical Design, Perkins & Will

Synopsis

  • Rethinking the design phase as part of a continuum of the whole project delivery cycle: Why is this important and how can it lead to well thought out and successful projects?
  • Discovering how a seamless design phase can lead to different deliverables that facilitate efficiencies in construction and higher design fidelity
  • Harnessing BIM to improve coordination, detect potential Quality issues and address them collaboratively before starting construction
  • Discovering the essential processes and techniques required to effectively conduct and integrate cost, value and constructability reviews into the design process

5:20 pm End of Conference Day One